I can't send mail out! How do I fix it?

Category: E-mail

Last updated on January 4, 2011 | Print | Bookmark

Is your website loading?

Open a browser and see if your personal website is still loading. If it isn't, contact our office for further instructions. If it is, verify your mail settings as per the instructions below.

Is your e-mail forwarded?

If you don't have your website email forwarded to a different address (such as a Shaw, Telus, or Gmail account), you can skip this section and move on to Verify Settings below.

If you have your website email automatically forwarded to a different email address (for example, all of your myname@mywebsite.com email is sent to your myname@shaw.ca account), your other mail provider may block your email from sending or receiving. Shaw in particular has recently tightened up their spam detection systems, and any email that doesn't have a Shaw address in the "To:" field tends to get discarded — this means that Shaw sees mail for myname@mywebsite.com coming to myname@shaw.ca and thinks that it's spam.

Unfortunately, we have no way of altering the spam-catching techniques of other email providers. The best solution to this problem is to stop forwarding and directly access the email for your website. To do this, contact our office and request that your website email be changed from a forwarding account to a POP account. We will give you your login information, and then you can add your website mail to your mail client .

Have you verified your settings?

Please note: these settings are only for POP email addresses, and not for email that is automatically forwarded to another email address (such as Telus, Shaw, or Gmail).

These settings are only applicable for email addresses hosted by a Radar Hill website. We do not guarantee that they will work with an email address from another provider.

  1. Open up your mail client program (Thunderbird or Outlook), and go to your account settings.
    • In Outlook, your account settings might be in slightly different places depending on which version you're using. Usually they can be found under "Tools", then "Accounts" (or "Account Settings"), and then the "General" (or "Mail") tab.
    • In Thunderbird, your account settings can be found under "Tools" and then "Account Settings" in the top menu.
  2. Make sure your email address is spelled correctly, all in lower-case letters.
  3. Check that the Account Type ("Server Type" in Thunderbird) is defined as POP or POP3.
  4. Set your Incoming Mail Server ("Server Name" in Thunderbird) to your website address (eg: yourwebsite.com).
  5. Set your Outgoing Mail (SMTP) Server to your website address as well (eg: yourwebsite.com).
  6. Check your Server Port Numbers. In Outlook, these can usually be found under the "Advanced" tab in your Account Settings. In Thunderbird, incoming ports are under "Server Settings", and outgoing ports are under "Outgoing Server".
    • The "Incoming Server" port should be set to 110.
    • The "Outgoing Server" port should be set to 587.
  7. Save your settings and restart your mail client by closing it and opening it again. Try sending a new e-mail. If it still won't send, feel free to contact our office, and we'll see what we can do.

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Created on July 21, 2010 with 13191 views