My mail account is full. How do I delete messages off the server to clear room?

Category: Thunderbird

Last updated on April 28, 2011 | Print | Bookmark

Please Note: These fixes are only valid for email addresses that belong to a Radar Hill website. We make no guarantee that this will fix your Shaw or Telus email. For Shaw and Telus support, contact your local ISP.

 

Thunderbird Instructions

When you receive an email address to go with a Radar Hill website, your email account is actually hosted online, on the same server computer that your website is on. Your mail client (Outlook, Thunderbird, or Windows Mail) is simply a program that takes a copy of the mail from that online account and lets you view it on your own computer.

Because of this, simply deleting mail from your mail client may not be enough — depending on how your mail client is set up, copies of the messages may still be left on the server, filling up your account and taking up space. However, there are a few ways to deal with this:

If you try these fixes as outlined below and still can't receive email, feel free to contact our office, and we'll look into the problem.

 

Delete and purge your mail using SquirrelMail

The online server that holds your email can be accessed directly through a web program called SquirrelMail. To get to SquirrelMail, simply go to www.yourdomain.com/webmail (replacing "yourdomain.com" with your website address). You'll be viewing mail directly on the server, and you can delete it from there.

Note: Mail does not have to be in your Inbox to clog up your account — mail in your 'Sent' folder also takes up space, so make sure to empty both folders.

Once you have deleted your mail, a small link will show up next to the "Trash" link that says (Purge). Click "(Purge)" to remove all Trash messages completely from your server.

 

Demo Video:

 

Delete and purge your mail using your mail client

By default, most mail clients are set up to only delete your local (Thunderbird) copy of your email when you delete a message — a second copy remains on the main mail server, taking up space. To make sure that mail is deleted from the main mail server and your mail client when you delete a message, follow these steps:

  1. Go to Tools in the top menu, and then Account Settings. In the left-hand menu, find the email you want to change and click Server Settings underneath it.
  2. If you can't see the Server Settings link, click on the little + sign next to the email address.
  3. Make sure "Leave messages on server" is checked, and check "Until I delete them'".
  4. Click OK.
  5. Go to your Trash folder, right-click on it, and then left-click on "Empty Trash". A warning message will pop up asking you whether you want to delete all of the items in the Trash folder. Click Yes.
  6. You're done! Make sure to empty your Trash folder on a regular basis to keep your account clean.

 

Remove copies of your mail from the server

You can also set up Thunderbird to always download messages and then remove them from the main mail server — this ensures that only one copy of each email exists (in Thunderbird), instead of two copies (one in Thunderbird and one on the main server).

The upside to this option is that your mail account should never get full, since the server won't have any messages. The downside is that all of your mail will be located solely on your computer, so if anything happens to your computer or to Thunderbird, that mail will be lost. Please keep that in mind when deciding whether to implement this method.

To set up Thunderbird so that your mail is removed from the server when you download it, follow these steps:

  1. Go to Tools in the top menu, and then Account Settings. In the left-hand menu, find the email you want to change and click Server Settings underneath it.
  2. If you can't see the Server Settings link, click on the little + sign next to the email address.
  3. Uncheck "Leave messages on server".
  4. Click OK.
  5. Click the Get Mail button to retrieve your mail from the server. You're done!

Was this article helpful?

Yes No

Created on July 29, 2010 with 11047 views